Switching from Pabau to Velastria - free white-glove migration

Why clinics look at switching

If any of this sounds familiar, you're who this page is for: you've stopped reporting problems because nothing changes; your team keeps a parallel spreadsheet "just in case"; you dread renewal but dread migration more. The barrier isn't loyalty, it's the fear of losing data, retraining staff mid-clinic, and a gap in continuity during the change. So we built the switch itself as a product.

What happened when a clinic switched

In June 2026, Hale Private Clinic, a CQC-registered private hospital in Cheshire, ran its first live clinic on Velastria. Within weeks, its non-surgical team was working on Velastria daily, the clinic had served notice on its previous EMR, and it renegotiated a five-figure governance-platform contract down to read-only, because Velastria replaced that system too.

Read the full switch story →

“

It brings everything onto one platform: clinical records, compliance docs, plus bookkeeping and financials, so no more paying for separate systems.

Khatra Paterson, owner, Hale Private Clinic, Cheshire

“

It's genuinely given me my time back.

Khatra Paterson, owner, Hale Private Clinic, Cheshire

How the migration works

We plan your switch date together. You keep working in Pabau as normal until that date, so there is no downtime and no gap.
Your team goes live on Velastria first. From your switch date, every new booking, note and patient is created in Velastria. We set up your services, prices, diary, forms and staff in advance, and we train your team ourselves before the day.
Your historical data is exported the same day. Pabau's export is a snapshot that takes a few working days, so timing it to your switch date means nothing falls in the gap. Your Pabau account stays available read-only during the window.
We import and map everything. Patients, appointments, clinical notes, photos, documents and finance history are mapped field by field. Anything that doesn't map cleanly is flagged, not silently dropped.
Your team validates. You spot-check your own patients' histories against Pabau while you still have read access. We reconcile every discrepancy you find.
You sign the migration report. A written record of exactly what transferred: how many patients, appointments, documents and photos, every discrepancy found and how it was resolved. You sign it; then, and only then, billing starts.

Frequently Asked Questions

We're mid-contract with our current provider.

Migration is free and billing starts only after your signed-off cutover, so you're never paying two systems at full tilt. If you're still mid-contract, we plan your switch date around your renewal and reserve your migration slot. Tell us your renewal date and we'll work back from it.

Will my staff need retraining?

The last clinic's non-surgical team was working live from their switch date. The front-desk view is built for non-clinical staff, and we train your team ourselves on a video call before cutover.

What if some data can't be exported?

We tell you before cutover, in the migration report, never after. Whatever your current system will export, we will map; whatever it won't, you'll know exactly what it is while you can still act on it.

Is there downtime?

No. You keep working in your current system until your switch date, and it stays available read-only afterwards while your history imports. There is never a day without a working record.

Who actually does the migration?

We do. It's done for you and reviewed by the founder; you validate your own data against your read-only account as it imports.

What if we try it and don't like it?

You cancel inside your 30 free days and you leave with everything. We give you a complete export of every record your clinic created in Velastria during the trial, free, in open formats, so you can take it back to your old system. That is the point of the free trial: a switch you can walk back out of is not a risk.

Switching from Pabau